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Shipping and Returns Information

This page provides important information regarding shipping and returns for our products.

Shipping

What is the shipping price?

The shipping price is the cost associated with shipping your order to your desired location. Shipping prices can vary depending on the weight, size, and destination of your order, as well as the shipping method chosen.

How long will it take to receive my order?

Orders typically take 1-3 business days to process and ship. Once your order has shipped, you will receive a confirmation email with your tracking information. Delivery times vary depending on your location and shipping method chosen.

Do you ship internationally?

We currently only ship within the United States. However, if you wish to ship within the EU, please visit our European site: fossetteparis.com for local delivery.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking information. You can use this information to track your order on our website or on the carrier's website.

What happens if my package is lost or stolen?

If your package is lost or stolen, please contact us at hello [at] fossettecare.com as soon as possible. We will work with the carrier to locate your package or file a claim if necessary.

Returns

What is your return policy?

We offer a hassle-free return policy. You may return any item within 30 days of purchase for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, with all tags and packaging intact.

How do I initiate a return?

To initiate a return, please contact us at [insert email address] with your order number and reason for return. We will provide you with a return shipping label and instructions. Once we receive your returned item, we will process your refund or exchange within 5-7 business days.

What if my item is damaged or defective?

If your item is damaged or defective, please contact us at [insert email address] within 7 days of receiving your order. We will provide you with a return shipping label and instructions for returning the item. Once we receive the item, we will process your refund or exchange within 5-7 business days.

How long does it take to process a return?

Once we receive your returned item, we will process your return within 3-5 business days. Please allow an additional 5-7 business days for the refund to appear on your account.

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